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Accessibility

Designated seats in various locations are available at every event for guests with disabilities and those needing special assistance. Accessible seating can be purchased at Ticketmaster.com or by visiting the Synvous Box Office at Cobb Energy Centre on show days.

Handicapped parking is available next to the guest elevators on every level of our parking deck. Drop off is also available at the front of the building with easy return to the parking garage.

Frequently Asked Questions:

  • Which orchestra sections contain wheelchair spaces and companion seating? Row D in lower Orchestra, seats 1-7 and seats 34-40, are ADA accessible seats. Row AA in rear Orchestra, seats 1-17 and seats 2-18, are ADA accessible. There are chairs in these spaces, but they can be removed if a patron would like to remain in their wheelchair. Row C will be the companion row to Row D, Row Z will be the companion row to Row AA. 

  • Which parking-deck level or drop-off point provides the most direct route to the lobby? Patrons can be dropped off in the traffic circle in front of the building. There are handicapped accessible spots on every parking level with easy access to the elevator. The elevator opens up at the plaza entrance near the front doors of the building. 

  • Where are the accessible and companion-care restrooms located? We have restrooms on both the left and right sides of the building and on all levels. There are handicapped accessible stalls in all restrooms. On the right-hand side of the building on all levels, we also have family restrooms. The restrooms are equipped with infant changing tables; we do not have adult changing tables. The restroom is large enough for companion care. 

  • Do you offer wheelchair escort assistance? We do not have wheelchair escorts. We will do our best with our available staff to help you, if possible. 

  • How far in advance should an ASL interpreter should be requested? We ask for as much notice for this request as possible. We do not staff an ASL interpreter, so they must be outsourced. 

  • Is there a quiet or lower-sensory area available? At this time, we do not have a designated quiet/ low sensory area. It is in the works for us! During most of our shows, the lobby is quiet. We can see and hear the show via monitors and speakers from the lobby. 

  • Do you allow service animals in the building? We do allow service animals to accompany patrons during theatre performances.

  • Do you have a designated service-animal relief area? We have several grassy areas right outside our doors. 

The venue is equipped with:

  • Wheelchair accessible restrooms
  • Individual family restrooms large enough for companion assistance
  • Elevators
  • Plaza ramps
  • Wheelchair accessible ticket windows
  • Wheelchair accessible drinking fountains
     

wavecast.jpgNew phonic ear devices - The WaveCAST Receiver app allows listeners to hear the audio on their personal, Wi-Fi-connected devices, such as a mobile phones.  The app can be downloaded to a mobile phone from from the link above or patrons can check out a listening device from our Front of House staff.  There is a dedicated network in the venue, "ADA Listening", available for this service.

Call for information on sign language interpreted performances.